Terms & Conditions

Last Updated: September 2026

Please read these Terms & Conditions carefully before submitting your intake form, booking a consultation or purchasing a sleep support package.

By submitting your information, booking a service or purchasing a package from Momslifeline, you confirm that you have read, understood and agreed to these Terms & Conditions.

1. Medical & Professional Disclaimer

Momslifeline provides educational baby and child sleep consultancy, guidance, strategies and sleep training support.

Erica Lötter is a professional sleep consultant and is not a medical practitioner, paediatrician, midwife or psychologist.

The information, advice, recommendations and personalised sleep programmes provided by Momslifeline are intended for general educational and behavioural guidance. They are not intended to replace professional medical advice, diagnosis or treatment.

If your child has an underlying medical condition, developmental concern, illness, feeding concern or any other health or safety concern, you should consult your paediatrician, doctor or other appropriate healthcare professional.

Parents remain responsible for making decisions regarding their child’s health, wellbeing, care and sleep environment.

2. Personalised Sleep Programmes

Each sleep programme is prepared based on the information provided by the parent or caregiver and the circumstances discussed during the consultation.

Sleep outcomes can vary from child to child and no specific result or timeframe can be guaranteed.

Parents and caregivers are responsible for implementing the recommendations provided and for monitoring their child’s response to any changes made.

If your child’s circumstances change or you have concerns about their health or wellbeing, you should seek appropriate professional medical advice.

3. Intellectual Property & Copyright

All personalised sleep programmes, routines, schedules, guides, written recommendations, resources and other materials provided by Momslifeline remain the intellectual property of Momslifeline, unless otherwise stated in writing.

Purchase of a consultation or sleep package provides the purchasing family with a single, non-exclusive and non-transferable right to use the materials within their immediate household.

The materials may not be:

• Copied or reproduced
• Forwarded or distributed
• Shared with other families
• Uploaded to social media or online platforms
• Shared in parenting groups or forums
• Distributed through WhatsApp or other messaging groups
• Sold or used commercially
• Republished in any form

without prior written permission from Momslifeline / Erica Lötter.

Unauthorised sharing or redistribution of personalised materials may result in the termination of support services without a refund, subject to applicable law, and Momslifeline reserves its rights in respect of any copyright infringement.

4. Parental Responsibility

Parents and caregivers retain full responsibility for their child and for any decisions relating to:

• Their child’s sleep routine
• Sleep environment
• Feeding
• Sleep training methods
• Implementation of recommendations
• Changes made to the child’s routine or environment

Parents should use their own judgement and seek professional medical advice where appropriate.

5. Bookings & Payment

Consultations and sleep training packages must be paid for in accordance with the applicable invoice or payment instructions.

A consultation, online session, in-person session or sleep training package is only confirmed once the required payment has been received.

Where a deposit or payment is required to secure a booking, the booking will only be considered confirmed once that payment has reflected.

Payment details will be provided on your invoice or payment instructions. Card payments made through this website are processed by Yoco; Momslifeline does not receive or store your card details.

6. Cancellations & Rescheduling

Momslifeline reserves dedicated time for each family and prepares for consultations and sleep training sessions in advance.

If you need to cancel or postpone a consultation, house call or sleep training session, please give at least 48 business hours’ notice (business hours are Monday to Friday, excluding South African public holidays).

Late cancellations or postponements — with less than 48 business hours’ notice — will forfeit the deposit. When booking online you are asked to confirm that you understand and agree to this policy before paying.

Any applicable cancellation, rescheduling or refund terms will be communicated at the time of booking or purchase.

7. Refund Policy

Because Momslifeline services involve dedicated consultation time, preparation and personalised work, refunds may not be available once a service has been commenced or personalised materials have been prepared.

Any refund will be considered in accordance with the applicable service terms and South African consumer protection laws.

Nothing in these Terms & Conditions is intended to remove or limit any consumer right that cannot legally be excluded or limited.

8. Limitation of Liability

Momslifeline provides sleep consultancy and educational guidance based on the information supplied by the parent or caregiver.

While reasonable care is taken when preparing recommendations, Mom’s Lifeline cannot guarantee a particular sleep outcome, timeframe or result.

Parents remain responsible for deciding whether and how to implement recommendations.

To the extent permitted by applicable South African law, Mom’s Lifeline will not be responsible for losses or consequences arising from the implementation of recommendations where such liability may lawfully be excluded or limited.

Nothing in these Terms & Conditions excludes or limits any liability or consumer protection right that cannot legally be excluded or limited.

9. Privacy & POPIA

Momslifeline collects personal information in order to communicate with you, process your booking or purchase, conduct consultations and provide personalised sleep support.

This may include information relating to:

• Parent or caregiver details
• Contact information
• Child’s details
• Sleep patterns and routines
• Background information
• Relevant health or medical information provided by you

Personal information will be handled confidentially and processed in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African legislation.

Information will only be collected and used for legitimate purposes relating to the services provided by Momslifeline and will not be sold to third parties.

To ask what information we hold about you, or to have it corrected or deleted, email [email protected].

10. Confidentiality

Information shared with Momslifeline during consultations and through the intake process will be treated as confidential, subject to applicable law and any circumstances where disclosure is legally required.

Parents and caregivers are also expected to respect the confidentiality of any personalised materials or information provided as part of their programme.

11. Changes to These Terms

Momslifeline reserves the right to update these Terms & Conditions from time to time.

The latest version will be published on this website and will apply to services and bookings made after the updated terms come into effect.

Client Acknowledgement & Consent

By submitting an intake form, booking a consultation or purchasing a Momslifeline service, you confirm that:

• ☑I have read and understood the Momslifeline Terms & Conditions.
• ☑I understand that Momslifeline provides educational sleep consultancy and that this does not replace medical advice, diagnosis or treatment.
• ☑I understand that I remain responsible for decisions regarding my child’s care, health, safety and sleep environment.
• ☑I agree not to copy, distribute or share personalised sleep programmes or materials without written permission.
• ☑I consent to Momslifeline collecting and processing my personal information and information relating to my child for the purpose of providing the requested services, in accordance with POPIA.